Service Request Ticket - # 53950

Service Request Ticket - # 53950

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Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Jun 16, 2014 02:35 PM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20110112 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell Professional P2210 WFP 22in w/ AIO stand
	Serial No.	CN0NK96N7444516NBJVS	Location	Storage in 003

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 17, 2014 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 17, 2014 03:41 PM	**This is an email** Hello, We went on a task to ITC 204 for a computer not accessing logon servers. It looks like the port is inactive. Elayne would like it activated and charged if need be to DEP701. The port is by the student lab computers in the back of the room. The jack number is 006M035A-B. The top port is inactive. Thank you, Lexie UCS Tech 88925	Add Attachment
Lexie Widmer	Jun 17, 2014 03:41 PM	The port appears to be inactive. I let her know that there might be a charge associated with activation. She was okay with that. Sent an email to Paul regarding this task. Will close it out.	Add Attachment
Lexie Widmer	Jun 17, 2014 02:51 PM	Task reassigned to Lexie Widmer.	Add Attachment
Dyl Karbia	Jun 17, 2014 01:29 PM	-Lexie	Add Attachment
Dyl Karbia	Jun 17, 2014 01:29 PM	She called back, reiterated that she is here till 5 today. Jennifer Keen is available as well.	Add Attachment
Dyl Karbia	Jun 17, 2014 10:01 AM	Check Elayne office and she wasn't around.	Add Attachment
Katie Halvorson	Jun 16, 2014 04:36 PM	She or Jennifer will be around 8-5 tomorrow.	Add Attachment
Dyl Karbia	Jun 16, 2014 04:33 PM	Left VM	Add Attachment
Katie Halvorson	Jun 16, 2014 02:41 PM	**This is an email** Thanks! You can add Jennifer Keen as well, one or both of us should be here. E	Add Attachment
Katie Halvorson	Jun 16, 2014 02:36 PM	**This is an email** It's a wired connection and the error message that comes up when someone tries to login is this: "There are currently no logon servers available..." Thanks! E	Add Attachment
Katie Halvorson	Jun 16, 2014 02:35 PM	**This is an email** Hi, > > In ITC 204, we have a faculty PC that won't connect to the network :( WOU > number on the machine is 20110112. > > Thanks! > > Best,	Add Attachment