Service Request Ticket - # 53959

Service Request Ticket - # 53959

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Jun 17, 2014 11:55 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02MR21BF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094184,WAS SUNNY GONG SOFTWARE: Parallel Desktop v.8 for MAC from P0094184, Microsoft WIN 8.1 Pro full license(downgraded to WIN 7 Pro) from VISA2013004031;
	Wireless NIC	48:D7:05:BB:AD:BD
	Bluetooth NIC	48:D7:05:BB:AD:BE

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 11, 2014 03:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Jul 11, 2014 03:09 PM	set up-once Sunny is on campus she will contact me to make sure she has printers setup and admin rights.	Add Attachment
Megan Thibeault	Jul 03, 2014 11:29 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 02, 2014 11:07 AM	**This is an email**Hi Megan~ Sunny's office, ED #156, isn't quite ready yet, we're still one office move away, from getting her in there :) More than likely, it will be the first of next week. I'll send you an email when we are good to go. Sorry for the delay, Darla	Add Attachment
Megan Thibeault	Jul 02, 2014 09:08 AM	**This is an email** Good Morning Darla, I have Sunny's laptop and monitor ready to be delivered. When would be a good time for me to drop off/setup this station? Does Sunny have a room yet? Thanks! Megan	Add Attachment
Megan Thibeault	Jun 26, 2014 01:54 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Jun 24, 2014 01:34 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 24, 2014 01:34 PM	The Macbook Air(W#20131036) in box(no case), Apple Display(W#20131037) in box, and small USB laser printer(W#20131069) are all on the Studnet Programmer desk area in ITC 008(across from long counter near segway parking) Since this is a complicated setup I am transferring this to the New Equip queue even though her office is not ready this is a complicated setup with WIN VM and multiple software installs. Darla Campbell will be a secondary contact and informed me today that they will be purchasing additional software after the start of the new fiscal year(July 1st)	Add Attachment
Tricia Flaherty	Jun 24, 2014 01:25 PM	Sunny Gong has arrived to Monmouth but her Office is not ready to be moved into yet. When it is ready it will be in ED108. As of today has not gotten her email address created etc.	Add Attachment
Tricia Flaherty	Jun 24, 2014 08:48 AM	This Mac laptop will need Parallel desktop v9 running WIN7 Pro( 8 pro downgraded) and then have SAS base v9.4 installed in that WIN7 Pro VM Software install info: T:\5. Mac Software\Parallels\ParallelsDesktopforMACv9 T:\3.OS\Windows7\win7pro(dwngrdefrom 8.1)-SunnyGongDOEMBAir13 T:\Sas\SAS9.4WIN_Workstation_User	Add Attachment
Sarah Pettigrew	Jun 17, 2014 02:19 PM	There will also be a local printer that needs to be setup and delivered. The WOU # is 20131069.	Add Attachment
Sarah Pettigrew	Jun 17, 2014 11:55 AM	NEW EQUIP SETUP: A MacBook Air and Thunderbolt display need to be setup and delivered to Darla Campbell. This station is for new hire Sunny Gong. The WOU # of the laptop is 20131036 and the monitor is 20131037.	Add Attachment