Service Request Ticket - # 53967

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2014 02:33 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20131086[Edit Inv] (opens in a new window) Bldg/Room RWEC 216
Service Tag Description Xerox Phaser 3320/DNI Printer
Serial No. LA2586091 Location Mark Girod, Dean of College of ED

Model 3320/DNI Hostname
Notes 1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle Ink/Toner Refill
TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jun 30, 2014 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 30, 2014 02:35 PM 
Task reassigned to Miles Rakestraw.
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Dyl Karbia Jun 23, 2014 09:03 AM 
I was able to get hold of the Mark, he informed me
that Miles have already delivered the printer at
his office. He is expecting a new machine in few
months in so doing we can hold on until his new
machine arrive.
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Miles Rakestraw Jun 20, 2014 01:00 PM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jun 19, 2014 01:17 PM 
When I went for printer install there ended up
being a problem with the clients laptop.  The
laptop would not allow the printer drivers to be
installed on the laptop (Mac laptop). The client
will be receiving a new laptop some time next
month.  When the new laptop has arrived we will
attach the printer to that laptop.
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Katie Halvorson Jun 18, 2014 03:50 PM 
He is around till 5 today or 10-12 tomorrow.
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Miles Rakestraw Jun 18, 2014 12:46 PM 
Voice mail left requesting availability. 
6/18/2014 2:33 PM
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Miles Rakestraw Jun 17, 2014 04:30 PM 
Went to set up printer, client uses a campus
laptop. Client and laptop were unavailable for
set-up.  Client will be available the morning of
6/18/2014.  Will attempt to make contact at that
time and schedule time to perform install.
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Katie Halvorson Jun 17, 2014 03:58 PM 
He is out of town but you can go into his office
at any time and get this set up.  Office should be
unlocked and opened.
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Miles Rakestraw Jun 17, 2014 02:42 PM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Jun 17, 2014 02:42 PM 
Voice mail left with request for available time.
6/17/2014 2:42 PM
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Sarah Pettigrew Jun 17, 2014 02:33 PM 
NEW EQUIP SETUP: A local printer needs to be setup and delivered to 
Mark Girod in ED 203. The WOU # of the printer is 20131086[Edit Inv]. The 
printer is on the shelves across from the restroom in ITC 009.
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