Service Request Ticket - # 53970

Service Request Information

CONTACT Name Trousdale, Alaric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2014 04:01 PM
Department International Education & Development Phone 88493
Location Email trousdaa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091495[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 license from P0075227 Downgraded to Office Pro Plus 2007 80/20 share with desktop W#20090300 Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469

Wired NIC B8:AC:6F:6F:12:4E


Wireless NIC 78:E4:00:AB:F5:35


Bluetooth NIC C4:46:19:EA:DB:11

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jun 23, 2014 02:16 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 23, 2014 02:16 PM 
Dbaned
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Lexie Widmer Jun 17, 2014 04:26 PM 
Failed to reimage.  Will have to deban.
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Lexie Widmer Jun 17, 2014 04:23 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 17, 2014 04:01 PM 
He is dept head that says this computer needs to
be wiped and then put in inventory.  He will be
leaving WOU and says it does not need to be
assigned to anyone else in their department.  

Computer is at SRD.
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