Service Request Ticket - # 53974

Service Request Ticket - # 53974

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Service Request Information

CONTACT	Name	Sargent, Lonny	Date	Jun 18, 2014 10:11 AM
	Department	Athletics	Phone	88438
	Location		Email	sargentl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450464	Location	PDR
	Model	4622/DT	Hostname	ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6B:FD

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 19, 2014 02:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 19, 2014 02:24 PM	Check Lonny's office the problem he was encountering printing was the setting of the printer. I was able to figure out that which made it work.	Add Attachment
Dyl Karbia	Jun 19, 2014 02:20 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jun 19, 2014 12:54 PM	Left VM	Add Attachment
Katie Halvorson	Jun 19, 2014 09:52 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 19, 2014 09:52 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 19, 2014 09:52 AM	He has tried the hallway printer again and one downstairs called PE-HPE that both give the same error about not being available. They both say ready and others have printed to it. He is around till 1 today.	Add Attachment
Dyl Karbia	Jun 18, 2014 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 18, 2014 12:04 PM	The printer works just fine but I realize there was no paper in the tray.	Add Attachment
Dyl Karbia	Jun 18, 2014 11:01 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jun 18, 2014 10:20 AM	Contact changed from Lonny Sargent to Lonny Sargent.	Add Attachment
Katie Halvorson	Jun 18, 2014 10:19 AM	NPE215 88438	Add Attachment
Katie Halvorson	Jun 18, 2014 10:11 AM	He is connected to ATH-hallway and when he goes file>print, it says the printer is unavailable. He can't get any print jobs to the printer. The printer itself is working for other people. He has also tried restarting his computer and still same error message.	Add Attachment