Service Request Ticket - # 53975

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2014 10:16 AM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1T29W12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 1T29W12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Design&Web Prem CS6 WIN from P0094303; AutoDesk AutoCAD 2015; AutoDesk AutoCAD Raster Design 2015, Land change Modeler for ArcGIS from VISA2013004060, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297

Wired NIC 34:17:EB:A1:05:0E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Miles Rakestraw Jul 01, 2014 03:34 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jul 01, 2014 03:34 PM 
The two old computers (W#20110146[Edit Inv] and W#20110147)
and two monitors (W#20110189[Edit Inv] and W# 20110190) were
moved to NS 017. Inventory has been updated.
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Lori Burgeson Jul 01, 2014 12:09 PM 
****This is an email****
Hi Steve and Jeff,

We finished imaging and setting up two new 
computers that were supposed to go into NS218.  I 
know you did want two computers moved from 218 to 
017(I think).  We have those two computers here at 
UCS.  If you can let me know where you want those 
two computers from 218 set up, we can do that for 
you.  Just let me know what location you want 
them.  The new computers are in 218 now and ready 
for use.

Thanks so much!
Lori
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Miles Rakestraw Jul 01, 2014 12:03 PM 
W#20110146[Edit Inv] and W#20110147[Edit Inv] were removed and stored
in ITC 007.

Inventory update done:
W#20110146[Edit Inv] - PC moved to ITC 007
W#20110147[Edit Inv] - PC moved to ITC 007
W#20110190[Edit Inv] - Monitor moved to ITC 007
W#20110189[Edit Inv] - Monitor moved to ITC 007
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Lori Burgeson Jul 01, 2014 12:03 PM 
Two computers are setup, however, the older 
computers were still in 218.  Emailed Steve and Jeff 
to find out where they wanted the older ones moved.
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Miles Rakestraw Jul 01, 2014 12:00 PM 
W#20131047[Edit Inv] and W#20131048[Edit Inv] PC's have been imaged.
NS218 image was used. 

Additional software:
Adobe suite CS5
Autodesk Education Master 2015

Both PC's have been set up in NS218a
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Lexie Widmer Jun 27, 2014 03:23 PM 
Task reassigned to Lori Burgeson.
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Lexie Widmer Jun 27, 2014 03:23 PM 
Both have the DRIVERS\e1d62x64.sys driver file.  Lori?
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Lexie Widmer Jun 27, 2014 03:23 PM 
Compared the NIC adapter in an imaged new machine
to the problem computers.  It's the same I217-LM
ethernet adapter, but different driver versions
and dates:  
Working one: 2/11/2014 date, 12.11.77.0 version
Non-working one: 7/11/2014 date, 12.8.33.9427 version.

Also tried switching network cables and switches.
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Lexie Widmer Jun 27, 2014 03:20 PM 
Getting a WDS error: An error occurred while
starting networking: a matching network card
driver was not found in this image.  Please have
your Administrator ad the network driver for this
machine to the Windows PE image on the Windows
Deployment Services server.
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Lexie Widmer Jun 27, 2014 02:15 PM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Jun 23, 2014 04:02 PM 
Lori I am starting this in your queue since he is
talking about an image specific to NS218a as the
base for these two stations.
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Tricia Flaherty Jun 23, 2014 04:01 PM 
Task reassigned to Lori Burgeson.
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Tricia Flaherty Jun 23, 2014 04:01 PM 
W#20131044[Edit Inv] is getting Adobe Design&Web Prem CS6
WIN  see T:\Adobe Creative Suite\Adobe CS6
Suites\AdobeCS6DesignWebPremWIN for install info
and Disk media copy is with station.  besides the
one station with Adobe, Steve wants the same
config or image of software that is on all NS218A
stations(ask LoriB. for image).
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Sarah Pettigrew Jun 18, 2014 10:16 AM 
NEW EQUIP SETUP: Two Dell computers and monitors need to be setup and delivered to 
NS218. They are replacing old stations in NS218A, however, these computers may have 
been moved to NS017. Contact Jeff Templeton (ext. 88858) for the relocation/ placement 
of the machines. He will be around for start of summer classes next week)

The WOU #s of the old computers are 20110146[Edit Inv] and 20110147[Edit Inv]. These computers may 
have been moved to NS017. Contact Jeff Templeton (ext. 88858) for the relocation/ 
placement of the machines. He will be around for start of summer classes next week. 

The WOU #s of the new computers are 20131044[Edit Inv] and 20131045[Edit Inv]. The WOU #s of the new 
monitors are 20131047[Edit Inv] and 20131048[Edit Inv]. 
The new equipment is on the shelves across from the restroom in ITC 009.
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