Service Request Ticket - # 53977

Service Request Ticket - # 53977

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Service Request Information

CONTACT	Name	Smiles, Tracy	Date	Jun 18, 2014 10:40 AM
	Department	College of Education	Phone	88526
	Location		Email	smilest@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131050 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	1JY6W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1JY6W12	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;
	Wired NIC	34:17:EB:A1:15:54

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 11, 2014 11:12 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jul 11, 2014 11:12 AM	All set up!	Add Attachment
Megan Thibeault	Jul 07, 2014 09:17 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jul 07, 2014 09:17 AM	10am on Friday	Add Attachment
Megan Thibeault	Jul 03, 2014 04:31 PM	**This is an email** Tracy, Are you available at all in the morning on the 11th? I'm free from 8am till noon. Thanks! Megan	Add Attachment
Megan Thibeault	Jul 03, 2014 04:31 PM	**This is an email** Hi Megan, How exciting! I am currently out of town til the end of next week. Do you have any availability on the 11th?	Add Attachment
Megan Thibeault	Jul 03, 2014 11:30 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 02, 2014 09:14 AM	**This is an outgoing email** Hi Tracy, We were just following up with you regarding a service request that we have for you. (#53977) Description: NEW EQUIP SETUP: A Dell computer and monitor need to be setup and delivered to ED 202P. (Order # 7760) Your new computer is ready for you! I was wondering when would you be available for this set up? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jun 26, 2014 02:31 PM	left vm	Add Attachment
Megan Thibeault	Jun 26, 2014 01:55 PM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Jun 24, 2014 12:25 PM	Machine has been imaged and ready to go :)	Add Attachment
Vikas Sharma	Jun 24, 2014 10:36 AM	Task reassigned to Vikas Sharma.	Add Attachment
Sarah Pettigrew	Jun 18, 2014 10:40 AM	NEW EQUIP SETUP: A Dell computer and monitor need to be setup and delivered to Tracy Smiles in ED 202P. The WOU # of the computer is 20131050 and the monitor is 20131051. The equipment is on the counter in ITC 008.	Add Attachment