Service Request Ticket - # 53980

Service Request Ticket - # 53980

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jun 18, 2014 02:03 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110673 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	1Y39NS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y39NS1	Location	Going to PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:3A:2D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 24, 2014 04:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 24, 2014 04:18 PM	Check in with Angie. She deleted Chelsee's calendar and readded it. Seems to be good to go now.	Add Attachment
Lexie Widmer	Jun 19, 2014 05:10 PM	Reimaged and delivered. Chelsee's calendar is still not showing up. I asked Angie to coordinate with Chelsee to unshare and reshare the calendar. Chelsee was not in yesterday or today to check that part. She is hopefully in tomorrow.	Add Attachment
Lexie Widmer	Jun 18, 2014 04:51 PM	It looked like she was having some other issues with her computer, Word, etc. She preferred to have it re-imaged, so that we can know it's not her computer. She is saving her stuff. Dan is going to swap her computer with a loaner and ask about any special software.	Add Attachment
Lexie Widmer	Jun 18, 2014 04:19 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Jun 18, 2014 02:05 PM	**This is an email** I definitely need my computer looked at. It obviously has a problem. The tech that came over yesterday was going to do some research on the calendar I can't view and be back to me on that today. The issues are below and I have copies of the word document I printed and the one that was sent to show someone the problems with the document that didn't open correctly. Thanks!	Add Attachment
Katie Halvorson	Jun 18, 2014 02:05 PM	She called and emailed yesterday and I walked her through how to download the sync tool for her Outlook that didn't seem to be syncing with her calendar. Apparently this didn't work and now there are other issues. I also had her run a Spohos scan on her computer and she said it came back with nothing. She would still like some service on this machine.	Add Attachment
Katie Halvorson	Jun 18, 2014 02:03 PM	So yesterday I resync¿d my outlook because I couldn¿t view a >> co-workers calendar. (still can¿t view it). Today I received a word >> document for a co-worker and it isn¿t opening correctly. Think I >> might have a virus??? >> >> >> >> Computer number is 20110673 >> >> >> >> Angie Barry >> >> Office Coordinator >> >> Student Leadership & Activities >> >> 503.838.8064 phone	Add Attachment