Service Request Ticket - # 53991

Service Request Information

CONTACT Name Morse, Scot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 19, 2014 02:30 PM
Department Computer Science Division Phone 88921
Location Email morses@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131103[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15-inch w/Retina Display #Z0PT
Serial No. C02MV2HKFD58 Location PDR

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from P0094348

Wireless NIC 3C:15:C2:DC:53:00


Bluetooth NIC 3C:15:C2:DC:53:01

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Aug 20, 2014 12:52 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Aug 20, 2014 11:28 AM 
Picked up old laptop 20080885[Edit Inv]. Will update in
inventory and dban.
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Lexie Widmer Jul 28, 2014 02:48 PM 
Checked in with him today.  He will drop the
laptop by sometime this week.  He's almost done.
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Lexie Widmer Jul 24, 2014 03:20 PM 
He is supposed to be back on campus Monday.
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Lori Burgeson Jul 24, 2014 10:40 AM 
Lexie, can you please check on the status of the old 
machine?  Let me know if he still has not finished 
his transfer.
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Lexie Widmer Jul 14, 2014 01:10 PM 
He was headed on vacation the last time we spoke.
 I asked him to get things moved as soon as
possible and give the laptop to Sarah.  I will
call Sarah to check, but I doubt he took care of it.
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Megan Thibeault Jul 14, 2014 12:01 PM 
Turn around time for the old machine?
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Lexie Widmer Jun 30, 2014 08:52 AM 
Made him an admin and installed cisco nac on his
computer.  Also reminded him to get stuff moved
over so the old laptop can be returned.
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Lexie Widmer Jun 25, 2014 01:28 PM 
He is coming in on Monday.  Will check with Sarah
before 9 or after 11:30 on that day.
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Nicole Crane Jun 25, 2014 11:40 AM 
Contact Sarah to set up a time: 88480
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Nicole Crane Jun 25, 2014 11:39 AM 
He was not set up with admin rights to the 
computer and would like to be set up with that.
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Lexie Widmer Jun 24, 2014 04:14 PM 
Also left a VM with this info.
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Lexie Widmer Jun 24, 2014 04:12 PM 
****This is an email****
Hi Scot,

We delivered your new Macbook to Sarah.  She
explained that you would like to hang on to your
laptop until you get some files transferred.  That
is fine, but we will require the old macbook back
when you're done.  Please drop it by Computing
Services (ITC 009) or contact us at 88925 to get
it picked up. 

Thank you,

Lexie

UCS Tech
88925
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Lexie Widmer Jun 24, 2014 03:55 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 24, 2014 11:58 AM 
No special software is needed he said.  Sarah at
ITC310B can take the computer whenever you can
bring it to her.
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Babatunde Idahor Jun 24, 2014 11:47 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Jun 24, 2014 11:47 AM 
Image deployment is complete.
Left VM, requested available time to confirm special 
software from the user.
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Babatunde Idahor Jun 24, 2014 10:24 AM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Jun 19, 2014 02:30 PM 
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Scot Morse in ITC 312A. The WOU # of the new laptop 
is 20131103[Edit Inv]. The WOU # of the old laptop is 20080885[Edit Inv]. The 
equipment is on the shelves across from the restroom in ITC 009.
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