Service Request Ticket - # 53994

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 19, 2014 03:47 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100688[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser P3250/DN monochrome Laser Printer
Serial No. MXX918596 Location PDR

Model P3250/DN Hostname
Notes duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity; MAINT: Xerox Phaser 3250 fuser #Samsung JC96-04718A from VISA2014004331 JAN2015 SR55227 Ink/Toner Refill

Wired NIC 00:00:AA:B0:98:47

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 20, 2014 11:21 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 20, 2014 11:21 AM 
Check the problem with the printer and realize
that the cable wasn't properly plug in the
printer. She promise to call Tricia regarding
getting a longer USB cable.
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Katie Halvorson Jun 19, 2014 04:49 PM 
She also needs a longer Ethernet cable for her
printer as well.  She needs 15+ ft.
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Dyl Karbia Jun 19, 2014 04:29 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jun 19, 2014 03:48 PM 
She is in tomorrow all morning.
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Katie Halvorson Jun 19, 2014 03:47 PM 
When she hits file>print, her computer gives her
an error message that says USB is not available.

She has tried restarting her computer and checked
all the cables and the printer just stays at a
green light and ready.  Everything she tries to
print says the same error.
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