Service Request Ticket - # 54003

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2014 11:52 AM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20131100[Edit Inv] (opens in a new window) Bldg/Room RWEC 222
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287243RC1WS Location Maria Dantas-Whitney
TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jul 21, 2014 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jul 21, 2014 02:37 PM 
The monitor was plugged into the wrong port.  Both
monitors have been set up correctly and are
operational.
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Miles Rakestraw Jul 21, 2014 01:55 PM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson Jul 21, 2014 01:53 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Jul 21, 2014 01:53 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jul 21, 2014 01:53 PM 
She is coming back from sabbatical and Kimber is
trying to set up the monitor for the first time
and it says "unsupported video card".  Two cords
that were not hooked up are still there and may be
the issue.

She can't get the monitor to do anything.  Kimber
is point of contact on this 88082.
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Miles Rakestraw Jun 23, 2014 04:40 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jun 23, 2014 04:40 PM 
New monitor (wou # 20131100) delivered to ED 203.
Old Monitor (wou # 20111070) delivered to Tricia.
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Miles Rakestraw Jun 23, 2014 04:14 PM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson Jun 23, 2014 11:27 AM 
Office is now in ED203 and Kimber will be point of
contact to get this set up.  Come see Kimber in
front ED office to get into her room.

Kimber 88082
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Dyl Karbia Jun 23, 2014 09:12 AM 
Left VM
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Miles Rakestraw Jun 20, 2014 01:11 PM 
VM left requesting time availability.
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Sarah Pettigrew Jun 20, 2014 11:52 AM 
NEW EQUIP SETUP: A Dell monitor needs to be setup and delivered 
to Maria Dantas-Whitney in ED 202N. The WOU # is 20131100[Edit Inv]. 
Please bring back the original monitor WOU # 20111070[Edit Inv] to Tricia. 
The new monitor is on the counter with the computer stations in 
ITC 008.
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