Service Request Ticket

Service Request Information

CONTACT	Name	Wenzel, Marcus	Date	Jun 20, 2014 04:01 PM
	Department	Education & Leadership	Phone	89125
	Location		Email	wenzelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20131088 (opens in a new window)	Bldg/Room	RWEC 224
	Service Tag		Description	Apple iPad w/Retina 4thGEN 16GB Black #MD892LL/A
	Serial No.	DMPMVGYKF182	Location	Alicia Wenzel, Alicia Wenzel, TT Assoc Prof.,
	CPU	Dual-core A6X with quad-core graphics
	OS	iOS 7	Software
	Wireless NIC	E4:98:D6:A6:9B:27
	Bluetooth NIC	E4:98:D6:A6:9B:28

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 23, 2014 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 23, 2014 02:40 PM	Ipad was delivered and signed for.	Add Attachment
Miles Rakestraw	Jun 23, 2014 02:37 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 23, 2014 01:21 PM	VM left requesting availability. He can be reached at extension 89125, NOT 88471.	Add Attachment
Miles Rakestraw	Jun 23, 2014 12:01 PM	Ipad is located on the shelves across from the restroom in ITC 009.	Add Attachment
Miles Rakestraw	Jun 23, 2014 11:59 AM	Ipad has been set up, connected to network. Ready to be delivered.	Add Attachment
Lexie Widmer	Jun 20, 2014 04:24 PM	That is the main office line. Left a message with the secretary for Marcus to setup the ipad.	Add Attachment
Sarah Pettigrew	Jun 20, 2014 04:01 PM	NEW EQUIP SETUP: An iPad needs to be setup and delivered to Marcus Wenzel in ED 114D. The WOU # is 20131088. The power adapter and charging cable are loose, as the iPad and accessories were in a 10-pack. There is also a keyboard case. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment