Service Request Ticket

Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Jun 20, 2014 04:05 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20131090 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iPad w/Retina 4thGEN 16GB Black #MD892LL/A
	Serial No.	DMPMVDW1F182	Location	Ken Hansen, Teacher Ed field supervisor
	CPU	Dual-core A6X with quad-core graphics
	OS	iOS 7	Software
	Wireless NIC	E4:98:D6:A5:A9:DE
	Bluetooth NIC	E4:98:D6:A5:A9:C3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 23, 2014 02:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 23, 2014 02:39 PM	Ipad was delivered and signed for.	Add Attachment
Miles Rakestraw	Jun 23, 2014 02:38 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 23, 2014 01:18 PM	Ipad has been set up and connected to the network. Ready to be delivered when client contacts us. Ipad is on the shelves across from the restroom in ITC009.	Add Attachment
Lexie Widmer	Jun 20, 2014 04:49 PM	He is not on campus very often. When he comes next week, he will give us a call. I gave him the SR to refer to.	Add Attachment
Lexie Widmer	Jun 20, 2014 04:35 PM	Left VM.	Add Attachment
Sarah Pettigrew	Jun 20, 2014 04:05 PM	NEW EQUIP SETUP: An iPad needs to be setup and delivered to Ken Carano in ED 235. The WOU # is 20131090. The power adapter and charging cable are loose, as the iPad and accessories were in a 10- pack. There is also a keyboard case. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment