Service Request Ticket - # 54016

Service Request Information

CONTACT Name McLean, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2014 11:17 AM
Department Creative Arts/Art Phone 88340
Location Email mcleanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101236[Edit Inv] (opens in a new window) Bldg/Room CH 105
Service Tag Description Xerox Phaser 4510/DT Mono Laser
Serial No. ART385862 Location Art Dept. Main Office, Cathy McLean replacing W#20020044

Model 4510/DT Hostname ansel.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH IP:140.211.76.23 Ink/Toner Refill

Wired NIC 00:00:AA:F4:53:FB

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 24, 2014 08:38 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 24, 2014 08:38 AM 
Check the Cathy computer and realize the problem
she was encountering with her printer printing is
she was using Bart instead of Krusty. I informed
her we stop using bart. Switching to krusty solve
the problem.
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Dyl Karbia Jun 24, 2014 08:15 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jun 24, 2014 08:15 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 24, 2014 08:15 AM 
****This is an email****
Cathy,

We have a ticket open for you saying that you need
some assistance connecting to a printer. When
would be a good time for me to stop by to get this
resolved?

Thanks,
Megan
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Lori Burgeson Jun 23, 2014 01:00 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Jun 23, 2014 01:00 PM 
Please help her connect to Krusty
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Nicole Crane Jun 23, 2014 11:17 AM 
Computer 20081174[Edit Inv] is unable to print to the 
printer. No error message comes up. Printer 
20101236[Edit Inv], she mentioned that it comes up 
as "Bart" but did not search for Krusty or try to 
connect in another way.

She is only available until 11:30 daily. She used 
to be able to print to the printer before but not 
anymore.
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