Service Request Ticket - # 54019

Service Request Ticket - # 54019

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Jun 23, 2014 12:47 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131102 (opens in a new window)	Bldg/Room	RWEC 210
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02MV4A6F6T6	Location	TED/Video Productions contact Kimber Townsend
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----
	Wireless NIC	48:D7:05:C0:13:77
	Bluetooth NIC	48:D7:05:C0:13:78

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 18, 2014 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 14, 2014 11:59 AM	Task reassigned to Dale Goodell.	Add Attachment
Megan Thibeault	Jul 14, 2014 11:59 AM	Dale this one is also ready to be delivered.	Add Attachment
Lori Burgeson	Jul 07, 2014 03:34 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jul 07, 2014 03:34 PM	Ready to be deployed by member of desktop support	Add Attachment
Sarah Pettigrew	Jun 26, 2014 01:23 PM	Equipment has been moved to the shelves across from the restroom in ITC 009.	Add Attachment
Miles Rakestraw	Jun 25, 2014 10:35 AM	ScreenFlow has been installed and registered	Add Attachment
Miles Rakestraw	Jun 24, 2014 03:11 PM	MacBook air re-imaged and set up WOU# - W20131102 SR# - 54019 domain joined - yes studenttechs - set AD add - e-mail sent to supervisor Sophos - installed Additional software - user requests screenflow updates - installed AppStore updates - installed Browsers - updated NAC - installed MacBook air has been put back on counter in ITC 008.	Add Attachment
Miles Rakestraw	Jun 24, 2014 01:32 PM	Task reassigned to New Equip. Setup.	Add Attachment
Miles Rakestraw	Jun 24, 2014 11:36 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Sarah Pettigrew	Jun 23, 2014 12:47 PM	NEW EQUIP SETUP: A MacBook Air, USB SuperDrive, and projector need to be setup and delivered to Darla Campbell in ED 202. The WOU # of the laptop is 20131102 and the projector is 20131117. The new equipment is on the counter in ITC 008.	Add Attachment