Service Request Ticket

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Jun 23, 2014 04:28 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131104 (opens in a new window)	Bldg/Room	MH 101
	Service Tag		Description	Apple MacBook Pro 13-inch #MD101LL/A
	Serial No.	C1MMQ7SHDTY3	Location	Darryl's Office or OPE212
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017
	Wired NIC	0C:4D:E9:9F:85:4E
	Wireless NIC	3C:15:C2:ED:35:66
	Bluetooth NIC	3C:15:C2:ED:35:67

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Tracking

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 03, 2014 04:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 03, 2014 04:32 PM	Set him up as an admin, he picked up the laptop from the front desk.	Add Attachment
Alexander Carlson	Jul 03, 2014 04:31 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Jul 03, 2014 04:02 PM	Task reassigned to UCS Tech.	Add Attachment
Alexander Carlson	Jul 03, 2014 04:02 PM	Waiting on him to come back so he can be made admin.	Add Attachment
Alexander Carlson	Jul 03, 2014 02:30 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Jul 03, 2014 02:30 PM	Darryl still needs to be added as an admin - will do when he returns	Add Attachment
Alexander Carlson	Jul 03, 2014 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Alexander Carlson	Jul 03, 2014 02:21 PM	Checked it over, everything looks good. Returned to the front desk for Darryl to pick up.	Add Attachment
Alexander Carlson	Jul 03, 2014 02:10 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Jul 03, 2014 02:10 PM	Checking it over before delivering to front desk	Add Attachment
Katie Halvorson	Jul 03, 2014 02:10 PM	He also needs to be admin on the computer.	Add Attachment
Miles Rakestraw	Jun 24, 2014 01:28 PM	Located on the bench in ITC 008	Add Attachment
Miles Rakestraw	Jun 24, 2014 01:23 PM	Task reassigned to New Equip. Setup.	Add Attachment
Miles Rakestraw	Jun 24, 2014 01:23 PM	MacBook Pro has been re-imaged. Wou# W30131104 Domain joined - check studenttechs/admins - check Sophos - installed software for user - none Updates run - check AppStore updates - check Web browsers - updated NAC - installed Laptop is ready for delivery.	Add Attachment
Miles Rakestraw	Jun 24, 2014 01:08 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 24, 2014 11:25 AM	Task reassigned to Lori Burgeson.	Add Attachment
Miles Rakestraw	Jun 24, 2014 11:25 AM	Unable to get Wi-Fi to connect.	Add Attachment
Miles Rakestraw	Jun 24, 2014 08:22 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Sarah Pettigrew	Jun 23, 2014 04:28 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Daryl Thomas. The laptop is for a station in OPE12. Daryl may be out of the country, so if he is unavailable you may use Lenore Eliassen (ext. 88461) for delivery. The WOU # of the laptop is 20131104. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment