Service Request Ticket

Service Request Information

CONTACT	Name	Kaufman, Benjamin	Date	Jun 24, 2014 09:33 AM
	Department	Athletics	Phone	8-8068
	Location		Email	kaufmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:92

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 24, 2014 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 24, 2014 10:21 AM	Check the problem with the network connection on the system. His system is connected a small switch, I just unplug the power cord for few seconds and later power it up. That solve the problem.	Add Attachment
Dyl Karbia	Jun 24, 2014 10:17 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jun 24, 2014 09:33 AM	He is around all day and will leave his door unlocked just in case he steps out.	Add Attachment
Katie Halvorson	Jun 24, 2014 09:33 AM	He has restarted his computer but his internet still isn't working. Error "windows can't communicate with source" is what keeps popping up when trying to get on internet. He was on a wired connection on his desktop. NPE209 847-989-3046	Add Attachment