Service Request Ticket

Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Jun 24, 2014 12:53 PM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120398 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C2VJ7126DTY3	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0087153, EndNote X6 for MAC from P0089142, TRANSFERRED to MACBOOK AIr W#20120903 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385
	Wired NIC	A8:20:66:0E:68:70
	Wireless NIC	20:C9:D0:BC:56:F9
	Bluetooth NIC	20:C9:D0:BC:56:FA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jul 14, 2014 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jul 14, 2014 02:48 PM	Added her as admin, copied her desktop back, added network drives/login items, printers, ran ilife updates. She appears good to go.	Add Attachment
Lexie Widmer	Jul 14, 2014 11:40 AM	Left another VM.	Add Attachment
Lexie Widmer	Jul 11, 2014 08:02 AM	Left VM for her to stop by. We need her to login.	Add Attachment
Lexie Widmer	Jul 10, 2014 04:48 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Jul 10, 2014 02:57 PM	EndNote and files need to get back on computer after reimage.	Add Attachment
Lori Burgeson	Jul 10, 2014 02:56 PM	Needs EndNote. Transfer all files back to desktop. I drive is Education	Add Attachment
Katie Halvorson	Jun 24, 2014 12:53 PM	screenflow files won't open on desktop. She is out till July 2nd.	Add Attachment