Service Request Ticket - # 54048

Service Request Ticket - # 54048

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Service Request Information

CONTACT	Name	Foster, David	Date	Jun 25, 2014 03:21 PM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130666 (opens in a new window)	Bldg/Room	TODD 307
	Service Tag	BT9DL02	Description	Dell OptiPlex 9020 Mini Tower, 3.4GHz Turbo, 8MB
	Serial No.	BT9DL02	Location	TODD 307 Research Lab, (Foster)
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0093734, Adobe Photoshop Elements/Premiere Elements 12 from P0093974
	Wired NIC	F8:B1:56:9A:44:54

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Tracking

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 07, 2014 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 07, 2014 01:11 PM	Machines were delivered and set up by Zach and I.	Add Attachment
Alexander Carlson	Jul 07, 2014 01:11 PM	Task reassigned to Alexander Carlson.	Add Attachment
Lexie Widmer	Jul 07, 2014 09:47 AM	Both machines are setup and ready to be deployed. The checklists have been completed by Alex and I.	Add Attachment
Lexie Widmer	Jul 07, 2014 08:30 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jul 02, 2014 04:40 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Jul 02, 2014 04:40 PM	Got that WDS error regarding incompatible drivers. Alex and Zach put them on your desk. Tried different cables, boot sticks, usb ports, etc.	Add Attachment
Lori Burgeson	Jul 01, 2014 12:29 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Jul 01, 2014 12:29 PM	Lets throw the oobeLab image on these guys and after the image install Elements 12 from T:\	Add Attachment
Lexie Widmer	Jun 26, 2014 02:37 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Jun 26, 2014 02:37 PM	Lori, do these need a student, staff, or special image?	Add Attachment
Babatunde Idahor	Jun 26, 2014 09:02 AM	Task reassigned to Lexie Widmer.	Add Attachment
Babatunde Idahor	Jun 25, 2014 04:28 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Tricia Flaherty	Jun 25, 2014 03:25 PM	Addt'l software for these two stations T:\Adobe Elements Titles\Elements12Bundle	Add Attachment
Sarah Pettigrew	Jun 25, 2014 03:25 PM	The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment
Sarah Pettigrew	Jun 25, 2014 03:21 PM	NEW EQUIP SETUP: 2 Dell mini towers and 2 Dell monitors need to be setup and delivered to the TODD 307 Research Lab. Linda Kunze (ext. 88344) may be used as a secondary contact if Dr. Foster is unavailable. The WOU # of the mini towers are: 20130666 and 20130667. The WOU # of the monitors are: 20130668 and 20130669.	Add Attachment