Service Request Ticket - # 54055

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2014 08:55 AM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jun 27, 2014 10:31 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jun 27, 2014 10:31 AM 
Outlook has been setup.
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Miles Rakestraw Jun 26, 2014 03:17 PM 
PC has been re-imaged.  Lori and I will be setting
up Heathers outlook and printers tomorrow 9AM.
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Miles Rakestraw Jun 26, 2014 01:44 PM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson Jun 26, 2014 12:04 PM 
After 1 PM today or anytime tomorrow except 12 to
1 would work for Heather.
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Miles Rakestraw Jun 26, 2014 11:08 AM 
Left VM requesting time availability.
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Katie Halvorson Jun 26, 2014 09:47 AM 
Please save bookmarks from IE and FireFox too.
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Katie Halvorson Jun 26, 2014 08:55 AM 
Kayla called and wanted to schedule a time to
re-image the computer.  Tricia advised she do this
since it has been running really slow.

The computer is going to be in Heather's office. 
You can call heather or Kayla for contact on this
computer.

88490
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