Service Request Ticket - # 54062

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2014 03:11 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130813[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. D80NM02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P00940546, STELLA Save-Disabled V10.x (Win/Mac) license from VISA2013004015

Wired NIC 34:17:EB:9C:D1:F8


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Aug 06, 2014 11:23 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 06, 2014 11:23 AM
Stations are being delivered and set up.
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Lori Burgeson Aug 05, 2014 03:25 PM
Paul has activated the remaining ports in the room.  
We can deploy the machines.
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Lori Burgeson Jul 31, 2014 12:47 PM
Computers are imaged and ready to deploy.  Need to 
wait for Paul to install a new patch panel and get 
the remaining data ports online before we can 
deliver and set up.
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Lori Burgeson Jul 30, 2014 12:02 PM
Just finished working on the NS 204 lab image, so we 
will start working on the imaging immediately.
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Tricia Flaherty Jul 30, 2014 12:00 PM
Task reassigned to Lori Burgeson.
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Tricia Flaherty Jul 30, 2014 12:00 PM
These are additional stations to the room which
has 6 older dell computers.  Info from Piper: "The
new computers for NS 204 are *in addition* to the
6 that are already in there, we don't need the old
ones pulled out. 
We will want 1 new computer set up next to an old
one at the 6 student lab tables around the room."
 Piper will be contecting telecom as soon as
possible to arrange for the networking to be setup
for these additional stations. Please note that
there is a monitor difference on these new
stations and the old stations as they had
requested it match a previous order that was not
this room.  New monitors are 19 inch and old
stations 22 inch with AIO stands.  When arranging
for the delivery of these stations please talk
with Piper about the desk situation and station
locations.  
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Tricia Flaherty Jul 02, 2014 10:04 AM
waiting to hear back from Piper regarding the
matching of these stations with the existing
stations in NS204, I have questions for here.
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Tricia Flaherty Jul 02, 2014 10:03 AM
needs to be imaged like the rest of stations in
NS204 and additional Stella licenses have been
ordered and info can be found at
T:\Isee\STELLA\StellaSAVE-DISABLED_10_WIN_MAC
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Sarah Pettigrew Jun 26, 2014 03:11 PM
NEW EQUIP SETUP: 6 Dell computers and monitors need to be setup and delivered to NS 204. 

The WOU #s of the computers are:
20130813
20130814
20130815
20130816
20130817
20130818

The WOU #s of the monitors are:
20130819
20130820
20130821
20130822
20130823
20130824

The equipment is on the counter in ITC 008.
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