Service Request Ticket

Service Request Information

CONTACT	Name	Alvarado, Sarah	Date	Jun 27, 2014 08:29 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	alvarados@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100109 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27JTMM1	Location	PDR
	CPU	Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	B8:AC:6F:8B:06:0B

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Jun 27, 2014 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jun 27, 2014 11:44 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Jun 27, 2014 11:43 AM	One of the cable was not working but we swiped with new one and its ready to go.	Add Attachment
Alexander Carlson	Jun 27, 2014 09:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Alexander Carlson	Jun 27, 2014 09:03 AM	Lowered priority to normal because the test has started now and it's been looked at. Keeping ticket open because that computer needs to be replaced.	Add Attachment
Vikas Sharma	Jun 27, 2014 08:51 AM	Seems like graphic card is not working. Tested monitor with other computer works fine. Tested computer with another monitor and it didn't work. Here is the wou number: W20100109	Add Attachment
Alexander Carlson	Jun 27, 2014 08:33 AM	checking it out	Add Attachment
Alyssa Little	Jun 27, 2014 08:29 AM	One of the computers in ITC 002 wont display anything on its screen. Both the comp and monitor are on, and she tried restarting. She is proctoring a test at 9 and is hoping someone can come check it out before then. Monitor WOU# 20100137 Comp WOU# 20100109	Add Attachment