Service Request Ticket - # 54067

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2014 08:33 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jun 27, 2014 10:37 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Babatunde Idahor Jun 27, 2014 10:36 AM 
The printer was hooked-up with the power cable; 
printer driver installed and the display setting 
was adjusted on the second monitor from the 
Mac.Monitor display is working appropriately.The 
DVD drive was fine after restarting the Mac 
computer.
 Add Attachment
Dyl Karbia Jun 27, 2014 10:26 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Alyssa Little Jun 27, 2014 09:01 AM 
She is trying to connect to the HP printer that is
in her office, she didn't have a network name
 Add Attachment
Alyssa Little Jun 27, 2014 08:33 AM 
****This is an email****
1. I'm unable to eject a dvd from the player (Mac
20130461)

2. Need printer hooked up (was not completed when
new Mac was installed several months ago)

3. 2nd monitor is not displaying.
 Add Attachment