Service Request Ticket - # 54070

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2014 01:46 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110893[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BX65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715

Wired NIC 18:03:73:25:1D:A7

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Jul 02, 2014 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Jul 02, 2014 09:37 AM 
she is going to hold off on third monitor for her
station for a little while.  I am closing this
task for now.
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Lori Burgeson Jun 27, 2014 07:45 PM 
Task reassigned to Tricia Flaherty.
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Lori Burgeson Jun 27, 2014 07:45 PM 
Tricia:

Kimbers computer does not have the graphics card needed to 
support a third monitor.  I have concerns that adding such a card 
might cause some issues.  It might be best for her to upgrade her 
computer to hardware that might better support such a setup.  Do 
you want to talk with her about options?
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Lexie Widmer Jun 27, 2014 03:09 PM 
****This is an outgoing email****
Hi Kimber,

We examined your computer's hardware and
capability according to our inventory records. 
Your system's platform does not support a triple
monitor setup. 

Thank you,

Lexie
UCS Tech
88925
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Alyssa Little Jun 27, 2014 01:46 PM 
Kimber is interested in adding a third monitor to
her desktop but Tricia had some concerns that her
desktop might not be able to support a third monitor.

She needs someone to check out her desktop
configurations and determine whether or not she
will be able to do that. She's available today
until 5.
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