Service Request Ticket

Service Request Information

CONTACT	Name	Olson, David	Date	Jun 27, 2014 03:54 PM
	Department	Emeritus and Retired Faculty and Staff	Phone	88029
	Location		Email	olsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111083 (opens in a new window)	Bldg/Room	ITC 308B
	Service Tag	4LLWFS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	4llwfs1	Location	wasOlson (was repalced by W#20181553 for Cordova)
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:37:C1:0A
	Wireless NIC	8C:70:5A:6D:2B:A4
	Bluetooth NIC	9C:B7:0D:EE:4F:AD

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 30, 2014 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 30, 2014 11:49 AM	The problem with this laptop was that it would not turn on. It turned on. Laptop has been returned to David Olson.	Add Attachment
Miles Rakestraw	Jun 30, 2014 10:56 AM	Left VM requesting additional information about the problems he is having as well as a time for him to unlock the computer.	Add Attachment
Megan Thibeault	Jun 30, 2014 08:03 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Megan Thibeault	Jun 30, 2014 08:03 AM	Dave dropped it off om Friday. Miles took a look at it. Dave just said it didn't work. Miles said it was suck in windows update. Contacting Dave today.	Add Attachment
Lori Burgeson	Jun 27, 2014 07:39 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Jun 27, 2014 07:39 PM	Did he drop off his laptop so we can figure out what exactly needs to be fixed to allow for a proper quote from Dell? Please get more information and let him know he needs to leave his laptop with us for further testing. Also, we need to know what happened.	Add Attachment
Alyssa Little	Jun 27, 2014 03:54 PM	He is needing a quote to fixed his laptop	Add Attachment