Service Request Ticket

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Service Request Information

CONTACT	Name	Dandeneau, Raymond	Date	Jun 30, 2014 10:11 AM
	Department	Natural Science/ Chemistry	Phone	89483
	Location		Email	dandener@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121254 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18HQHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:44:49

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jul 08, 2014 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jul 08, 2014 10:24 AM	The computer has been renamed as: W20121254 and joined back to the domain.All mapped drives ,groups and applications are in place.	Add Attachment
Babatunde Idahor	Jul 07, 2014 12:18 PM	The only pending task is to rename the machine for consistency. I sent him an e-mail to re-schedule another meeting time.	Add Attachment
Babatunde Idahor	Jul 07, 2014 12:15 PM	The re-imaging for this task is complete: Domain joined - yes Admin users - studenttechs , dandener Windows activated - yes Sophos - yes Windows update - yes. Extra software - Turning-Point Software updates - yes Browsers tested - yes DNS- yes Printers- yes. He had other applications like Scanscore and Jing Tech(v2.813)installed initially - he will take care of the installation.	Add Attachment
Miles Rakestraw	Jul 07, 2014 08:34 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Miles Rakestraw	Jul 07, 2014 08:32 AM	We will be re-imaging his machine. He would prefer if someone came and did the re-image this morning before 9. He will be at a meeting and is leaving his office door open.	Add Attachment
Vikas Sharma	Jul 03, 2014 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jul 03, 2014 09:17 AM	Left an voicemail	Add Attachment
Vikas Sharma	Jul 03, 2014 08:20 AM	Task reassigned to Vikas Sharma.	Add Attachment
Miles Rakestraw	Jul 03, 2014 08:00 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Jul 02, 2014 03:37 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lexie Widmer	Jul 02, 2014 01:49 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jul 02, 2014 01:49 PM	Couldn't get to it today. Left a VM for him to contact us tomorrow.	Add Attachment
Katie Halvorson	Jul 02, 2014 11:42 AM	He is leaving in about 40mins for the day today.	Add Attachment
Katie Halvorson	Jul 02, 2014 09:03 AM	The scan was completed and it found one item that was put in quarantine. You can just head over, he will be around for a few more hours.	Add Attachment
Miles Rakestraw	Jul 02, 2014 08:45 AM	Task reassigned to Lexie Widmer.	Add Attachment
Miles Rakestraw	Jul 02, 2014 08:45 AM	The program that pops up is MyPC backup, which is a virus according to several sources on google. I uninstalled the program and currently have Sophos running a scan on the computer. Mr. Dandeneau will be calling when the scan has completed for further assistance.	Add Attachment
Katie Halvorson	Jul 02, 2014 08:21 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jul 02, 2014 08:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 02, 2014 08:21 AM	He called and said he is still having the same problem. He is around till 11 today.	Add Attachment
Lexie Widmer	Jun 30, 2014 10:50 AM	Task reassigned to Mike Ross.	Add Attachment
Lexie Widmer	Jun 30, 2014 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 30, 2014 10:50 AM	Ran Revo on the problem software (Norton). Seemed to be the only problem. -Zach shadowed.	Add Attachment
Lexie Widmer	Jun 30, 2014 10:26 AM	He is here today till 1:00.	Add Attachment
Lexie Widmer	Jun 30, 2014 10:25 AM	Task reassigned to Lexie Widmer.	Add Attachment
Nicole Crane	Jun 30, 2014 10:11 AM	He has been getting a pop up about every 15 minutes. It is asking him to click on it to back up his software.	Add Attachment