Service Request Ticket - # 54080

Service Request Information

CONTACT Name Gatimu, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2014 10:16 AM
Department Education & Leadership Phone 88025
Location Email gatimum@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101494[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CN0U829K7287215IA10M Location PDR
TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jun 30, 2014 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jun 30, 2014 01:37 PM 
We detected a lot of viruses on the system and we 
ran malwarebyte and it didn't solve the problem so 
we reimaged the machine and did necessary setup.
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Vikas Sharma Jun 30, 2014 10:40 AM 
Task reassigned to Vikas Sharma.
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Nicole Crane Jun 30, 2014 10:16 AM 
Her computer is running too slow. When he loads
webpages it takes an extra long time. 

She has not looked to see if there are any viruses
but she didn't know what a virus pop up would look
like.
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