Service Request Ticket - # 54081

Service Request Information

CONTACT Name Henderson, Barrett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2014 10:44 AM
Department Athletics Phone 88051
Location Email hendersonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131087[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3PMZF12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0094370, TRANSFER/SHARE- Adobe CS6 Design Standard for MAC/WIN from P0093734
TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 02, 2014 11:52 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 02, 2014 11:52 AM 
Laptop has been set up.  Installed SI-Cedar printer.  Turned off the 
option that sleeps computer when lid is closed as he wants to use 
the laptop with his dual monitor setup.  Checked to make sure 
network drives were mapped.  Paperwork has been signed off.  Let 
Barrett know to call if he needs any additional assistance.
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Lori Burgeson Jul 02, 2014 09:14 AM 
Scheduled for 10:30 today
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Lori Burgeson Jul 02, 2014 05:53 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 02, 2014 05:53 AM 
****This is an email****
Hi Barrett,

I have a new laptop ready to set up for you.  Please let me know 
what your availability is and we can set up a time that will work for 
you to get everything set up for you.

Thanks!
Lori
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Miles Rakestraw Jun 30, 2014 02:27 PM 
Task reassigned to New Equip. Setup.
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Miles Rakestraw Jun 30, 2014 02:27 PM 
Laptop has been set up. NAC agent installed. Adobe
CS6 standard installed per Mr. Henderson's request.
Laptop is ready for delivery. Replaced on shelf
outside of restroom ITC 009.
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Miles Rakestraw Jun 30, 2014 11:12 AM 
Task reassigned to Miles Rakestraw.
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Sarah Pettigrew Jun 30, 2014 10:44 AM 
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Barrett Henderson in AD302F. The WOU # is 20131087[Edit Inv]. The 
equipment is in a black case on the shelves across from the 
restroom in ITC 009.
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