Service Request Ticket

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Service Request Information

CONTACT	Name	Ancheta, Steve	Date	Jun 30, 2014 12:09 PM
	Department	Athletics	Phone	88295
	Location		Email	anchetas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190380TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641
	Wired NIC	00:25:4B:AF:93:88
	Wireless NIC	00:24:36:B5:3B:26
	Bluetooth NIC	00:25:00:CB:33:83

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jul 14, 2014 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jul 14, 2014 11:19 AM	Went over to NPE to have a look at the mac computer - I did a restart and everything looked fine. It seems the user hasn't shutdown his machine for sometime.He has to shutdown after working hours; just to make sure it clears the old cache from the memory. If the problem persist tomorrow; we would have to re-image the machine.	Add Attachment
Lexie Widmer	Jul 14, 2014 09:09 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Jul 14, 2014 08:58 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jul 14, 2014 08:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 14, 2014 08:58 AM	He is still having the same problems. He walked in and it froze right away.	Add Attachment
Dyl Karbia	Jul 07, 2014 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 07, 2014 10:45 AM	Check the system and did several troubleshooting on his system. I ask him to observed the system for several day and see if he still encounter the same problem. But at the moment the machine work just fine.	Add Attachment
Vikas Sharma	Jul 07, 2014 10:12 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	Jul 07, 2014 10:12 AM	Task reassigned to Dyl Karbia.	Add Attachment
Vikas Sharma	Jul 07, 2014 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 07, 2014 09:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Jul 07, 2014 09:21 AM	He came in this morning and the computer would not even let him log in. I sent Dyl down to go look at it.	Add Attachment
Vikas Sharma	Jul 03, 2014 12:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jul 02, 2014 11:47 AM	Went over we there and ran couple updates. Looks like everything worked fine. He logged in and everything works fine no freezing, system ran good. Just going to leave this ticket open for couple days incase he calls back	Add Attachment
Vikas Sharma	Jul 02, 2014 11:09 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Jul 02, 2014 09:16 AM	He called today to say his computer is still running really slow. The computer freezes up right away after he turns it on and he can't get any work done. He is around most of the day.	Add Attachment
Miles Rakestraw	Jul 02, 2014 08:21 AM	Tried calling again for more information and availability no answer. Sent an e-mail.	Add Attachment
Miles Rakestraw	Jun 30, 2014 02:35 PM	Left VM requesting additional information about the computer freezing as well as time availability.	Add Attachment
Nicole Crane	Jun 30, 2014 12:09 PM	Computer is freezing multiple times a day. Lately it is freezing more often, he has to restart the computer each time it does it. Started freezing about a week ago.	Add Attachment