Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Jul 01, 2014 01:10 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071119 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P3005dn Printer # Q7815A#ABA
	Serial No.	CNJ2R26108	Location	PDR
	Model	Q7815A	Hostname
	Notes	duplexing	Ink/Toner Refill
	Wired NIC	00:1E:0B:19:BC:40

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jul 28, 2014 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jul 28, 2014 11:45 AM	I got a new RAM(256MB memory expansion)for the printer(HP Laserjet P3005). Steps taken: 1.Turned of the printer from the switch. 2.Disconnected the power cable and usb cable. 3.Removed the side panel- by sliding it towards the rear of the device. 4.I opened the access door by pulling the metal casing. 5.Took out the old RAM and replaced it with the NEW RAM(256MB- DDR2, SDRAM DIMM ; and closed the access door. 6.I placed back the external casing. Switched on the printer and I ran a test print to confirm the memory installation was successful Everything looked fine.	Add Attachment
Megan Thibeault	Jul 28, 2014 10:59 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jul 17, 2014 02:29 PM	parts are on back order	Add Attachment
Megan Thibeault	Jul 01, 2014 01:24 PM	PR#7787	Add Attachment
Megan Thibeault	Jul 01, 2014 01:10 PM	Gavin emailed me to let me know that when they go to print bigger jobs they receive the error message: insufficient memory.	Add Attachment