Service Request Ticket - # 54104

Service Request Information

CONTACT Name Schaumburg, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2014 03:27 PM
Department Business Services Phone 88361
Location Email schaumburga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20060396[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS 1210 laptop, 1.86GHz/667MHz/2MB
Serial No. 13WJ0C1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software MS Office PRo 2003 from P0059359

Wired NIC 00:15:C5:59:78:E0


Wireless NIC 00:18:DE:39:75:26


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Jul 16, 2014 10:56 AM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jul 16, 2014 10:56 AM
Bricked and local login created. Computer is up at
the front desk, and Ashley has been contacted for
pickup.
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Lexie Widmer Jul 16, 2014 10:26 AM
Mac addresses:
Ethernet: 00:15:C5:59:78:E0
Wifi: 00:18:DE:39:75:26
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Lexie Widmer Jul 16, 2014 10:24 AM
Michael's instructions:  block this computer from
accessing the network, add local logins, and Megan
can decide whether to unbind it.  
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Lexie Widmer Jul 16, 2014 10:23 AM
Talked to Ashley, they just want to use the
computer for presenting, but can't login to mash
because of network limitations at the training
sites.  

Next training is in 3 weeks.  
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Katie Halvorson Jul 16, 2014 09:53 AM
Task reassigned to Lexie Widmer.
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Katie Halvorson Jul 16, 2014 09:46 AM
Task reassigned to UCS Tech.
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Katie Halvorson Jul 16, 2014 09:46 AM
Task reassigned to UCS Tech.
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Katie Halvorson Jul 16, 2014 09:46 AM
She called and would like the computer to have a
local user account. She wants a generic username
and password so everyone uses the same thing to
log on to this computer.

She would like username to be wcpi
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Katie Halvorson Jul 08, 2014 02:49 PM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Jul 08, 2014 02:49 PM
I put notes on the computer to make sure this is
done when they pick up computer.
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Lexie Widmer Jul 02, 2014 10:27 AM
Task reassigned to Service Request Desk.
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Lexie Widmer Jul 02, 2014 10:27 AM
Please make sure they connect to ethernet and
login when they come to pick the laptop up at the
front. 
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Lexie Widmer Jul 02, 2014 10:26 AM
Can connect to mash, ethernet just took a while to
connect.  They will need to make sure to login
while connected to ethernet.  Their department
head will stop by to pick it up.  
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Lexie Widmer Jul 02, 2014 09:49 AM
They would like to just be able to logon to the
computer and use what's on there.  Trying to do
that now.
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Lexie Widmer Jul 02, 2014 09:24 AM
Task reassigned to Lexie Widmer.
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Lexie Widmer Jul 02, 2014 09:22 AM
She called back.  I explained to her about XP,
Windows 7 licensing, hardware, and related costs.
 She is going to talk to her Director about what
they would like to do.  
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Miles Rakestraw Jul 01, 2014 04:54 PM
Task reassigned to Lori Burgeson.
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Miles Rakestraw Jul 01, 2014 04:54 PM
The machine is XP. We talked to Tricia she said
that they are not available for a GFA.  Also they
can pay for XP license or they could pay for more
hardware to support a windows 7 image.
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Miles Rakestraw Jul 01, 2014 03:53 PM
Left VM
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Katie Halvorson Jul 01, 2014 03:27 PM
Computer needs to be wiped of everything.  She
would like it re-imaged.  The computer was for an
old employee.  Ashley Jackson will be the new name
for the laptop.

Computer is up at SRD.
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