Service Request Ticket - # 54105

Service Request Information

CONTACT Name Stanley, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2014 03:52 PM
Department The Research Institute Phone 88495
Location Email stanleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20130701[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 24-inch Monitor U2414H
Serial No. CN0R9F1P742614465YAL Location PDR

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public

Entered by Date Memo
Alexander Carlson Jul 16, 2014 02:49 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Alexander Carlson Jul 16, 2014 02:48 PM
She wanted her bookmarks off another machine that 
was being used by another staff member. I went to 
the other computer to try to restore her bookmarks 
to a file and transfer them, but the computer's 
new user had already wiped the browsers completely 
when he received the machine so there were no 
favorites/bookmarks backups.

Explained to Amanda - she was fine with it and 
said to close out the ticket.
Add Attachment
Alexander Carlson Jul 16, 2014 02:14 PM
Going to see if she's available.
Add Attachment
Katie Halvorson Jul 16, 2014 01:41 PM
She will be in her office till 4 today.  She was
on conference call earlier.
Add Attachment
Alexander Carlson Jul 16, 2014 01:30 PM
Left Vm
Add Attachment
Alexander Carlson Jul 16, 2014 12:58 PM
Going over there to check it out.
Add Attachment
Katie Halvorson Jul 16, 2014 12:03 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Katie Halvorson Jul 16, 2014 12:03 PM
She can't seem to find her bookmarks anywhere.  I
had her look at IE and Firefox toolbar but nothing
is showing there.

She is in till 4 today.
Add Attachment
Alexander Carlson Jul 02, 2014 04:28 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Alexander Carlson Jul 02, 2014 04:28 PM
Went over there - the "wireless card" was a 
wireless USB stick for her keyboard and monitor, 
and she wanted it hooked into the monitor's USB 
ports so the port would be free on her computer. 
Set up the monitor so the USB ports could be used 
(cable was in her desk) and got the monitor and 
usb stick working with the mouse and keyboard.

Also changed power options on her laptop so she 
could close it without it going to sleep.
Add Attachment
Lexie Widmer Jul 02, 2014 04:09 PM
Task reassigned to Alexander Carlson.
Add Attachment
Katie Halvorson Jul 02, 2014 03:56 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Katie Halvorson Jul 02, 2014 03:56 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Katie Halvorson Jul 02, 2014 03:56 PM
She has a wireless card that goes in the back of
her monitor that she would like to use for her
wireless set up.  She needs someone to come and
hook it up.

She also would like some speakers if possible.  
Dale had told her that there might be extras
around that she can have.
Add Attachment
Lexie Widmer Jul 02, 2014 12:30 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Lexie Widmer Jul 02, 2014 12:19 PM
20101296[Edit Inv] and 20101315[Edit Inv] will be going to the 
childhood development center. 
Add Attachment
Lexie Widmer Jul 02, 2014 12:18 PM
Equipment 20120894[Edit Inv] , 20120896[Edit Inv] is switching 
to mike stewart todd 239. Same department. 
Add Attachment
Katie Halvorson Jul 02, 2014 12:15 PM
The tech had taken the "bowling bowl mouse" and
she would like it back.
Add Attachment
Lexie Widmer Jul 02, 2014 11:54 AM
Everything is installed and ready to go:
Favorites
Printers
Network Drives
Webcam
Adobe Pro XI
Add Attachment
Lexie Widmer Jul 02, 2014 11:39 AM
We need to make sure the adobe license is
transferred from old computer 20120824[Edit Inv] properly. 
It didn't  have a deactivate option.  Maybe Tricia
has to do it?
Add Attachment
Lexie Widmer Jul 02, 2014 10:31 AM
Task reassigned to Lexie Widmer.
Add Attachment
Katie Halvorson Jul 02, 2014 09:59 AM
She is available all day today.

She has had problems with people coming over and
things not getting completed so she wants to make
sure everything is ready to go and can get completed.

She does not have a docking station.
Add Attachment
Lexie Widmer Jul 01, 2014 04:26 PM
Left VM. Also asked for more info on the setup.
Add Attachment
Sarah Pettigrew Jul 01, 2014 03:52 PM
Setup monitor WOU # 20130701[Edit Inv] for Mandy Stanley in TODD 222.
This monitor is already in Mandy's office, but needs to be setup 
with laptop WOU # 20130700[Edit Inv].
She has an existing desktop station that is being replaced with this 
new setup. Please ask where she would like the old station to go 
(we would like it to stay with TRI-contact Aaron East or Cindi Mafit).
Add Attachment