Service Request Ticket - # 54106

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2014 04:54 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 02, 2014 05:19 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 02, 2014 05:19 PM 
Fax line was forwarded to study aboards fax.. Did
some testing. Was able to send out faxes-good to go!
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Megan Thibeault Jul 02, 2014 11:43 AM 
Printer is set up and the copier is working. The
machine can send out faxes but does not receive them.
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Shandelle Plasker Jul 01, 2014 04:54 PM 
The printer and copier/ fax machines are not 
working. When she goes to print it says the 
document has been sent to the printer and is 
printing but nothing comes out of the printer. 
The Fax/Copier says it sent out the fax but the 
person they are sending them to is not recieving 
them.

Tina will not be in until later tomorrow but they 
need to be able to print and fax tomorrow 
morning. Please contach Tamin who is in the same 
office at 88057 to let you in or have any 
questions. She is aware of all the issues that 
are happening.

Print: Wou#20090481[Edit Inv]
Copier: is a least with a number 37266 on it.
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