Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Jul 02, 2014 01:42 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110310 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02GD5ETDRJC	Location	Paula Taylor
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232
	Wired NIC	3C:07:54:21:53:D6
	Wireless NIC	60:C5:47:8F:9F:A6
	Bluetooth NIC	60:C5:47:8F:9F:A7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jul 02, 2014 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jul 02, 2014 04:03 PM	Logged in locally. The computer clock and date was way off. Changed that. Also deleted some of the unused accounts.	Add Attachment
Lexie Widmer	Jul 02, 2014 01:44 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Jul 02, 2014 01:43 PM	Student worker computer that is having the issues.	Add Attachment
Katie Halvorson	Jul 02, 2014 01:42 PM	He has tried using wired and wireless connection and it keeps shaking like the log in is incorrect. He used another computer on the same Ethernet cord and it worked fine but this machine is having an issue. Ctrl+alt+delete is what he can't get past. He is the only user who has tried logging in. Corbin is who is having the issue WUC121 88555	Add Attachment