Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Jul 02, 2014 01:44 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110883 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GC05V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446;TRANSFER to W#20141190 JUNE2016 Adobe Acrobat Pro XI(v.11) from P0094736 SR60252
	Wired NIC	18:03:73:26:2D:72

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jul 02, 2014 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jul 02, 2014 04:05 PM	Tunde started the reimage: oobestaff 6-14-16. All setup, checked Banner, printers, moved in AD, network drives, favorites, ran updates. She said she had Adobe Acrobat Pro 7 on there. No installer on the T:Drive. She said that she would rather use the one on the terminal server and purchase Pro 11.	Add Attachment
Babatunde Idahor	Jul 02, 2014 03:03 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jul 02, 2014 01:46 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Jul 02, 2014 01:44 PM	**This is an email** Hello again: WOU ID #20110883 Word crashed a couple of times. Documents on the screen (word, pdf, publisher, etc.) don't print like they look. Debbie	Add Attachment
Katie Halvorson	Jul 02, 2014 01:44 PM	**This is an email** Hello: > > Can we do a reimage on my computer? Do I need to be here? > > Debbie >	Add Attachment