Service Request Ticket - # 54120

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2014 03:29 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130725[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35C3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35C3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:BF

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 14, 2014 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 14, 2014 08:44 AM 
Task reassigned to Dale Goodell.
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Lori Burgeson Jul 09, 2014 03:53 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 09, 2014 03:53 PM 
Emailed Sharyne for availability as she will have to 
give us access to Shirley's office.
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Lori Burgeson Jul 07, 2014 03:33 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Jul 07, 2014 03:33 PM 
Ready for a member of desktop support to deploy.
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Alexander Carlson Jul 07, 2014 03:10 PM 
Task reassigned to New Equip. Setup.
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Alexander Carlson Jul 07, 2014 03:07 PM 
Slaved HDD to another machine, imaged, did setup.

Ready for delivery and is currently on the GFA shelf 
in the back.
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Alexander Carlson Jul 03, 2014 08:50 AM 
Consistent WDS errors - trying multiple methods of 
fixing it but the MS support article says there 
needs to be a network driver on the server side.
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Lexie Widmer Jul 02, 2014 04:41 PM 
Task reassigned to Alexander Carlson.
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Sarah Pettigrew Jul 02, 2014 03:29 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to 
Shirley Heying (a new visiting professor in the fall). Please contact Sharyne Ryals for 
information on the setup as Shirley won't be at WOU until the Fall. 
The WOU # of the new computer is 20130725[Edit Inv] and the new monitor is 20130765[Edit Inv]. The 
WOU # of the old computer is 20090546[Edit Inv] and the old monitor is 20090624[Edit Inv]. The new 
equipment is on the GFA shelf in the hallway.
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