Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jul 03, 2014 08:44 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 17, 2014 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 17, 2014 09:52 AM	Re entered the metered pin-machine accepts ink now.	Add Attachment
Katie Halvorson	Jul 17, 2014 07:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 17, 2014 07:57 AM	Printer is saying it isn't accepting ink again and the black ink already in there is running really low.	Add Attachment
Megan Thibeault	Jul 08, 2014 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 08, 2014 11:25 AM	Good to go	Add Attachment
Megan Thibeault	Jul 03, 2014 12:00 PM	Updating firmware on Monday w/ Vikas	Add Attachment
Vikas Sharma	Jul 03, 2014 10:43 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Jul 03, 2014 09:49 AM	Me and Dyl went over there. Giving an error for incorrect cartridge if we fill up at top. Megan already know about this.	Add Attachment
Babatunde Idahor	Jul 03, 2014 09:45 AM	Task reassigned to Vikas Sharma.	Add Attachment
Babatunde Idahor	Jul 03, 2014 09:41 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Alexander Carlson	Jul 03, 2014 09:00 AM	Left VM	Add Attachment
Katie Halvorson	Jul 03, 2014 08:44 AM	The printer is working but it says it is low on ink and whenever they try to add 8870 ink to the printer, it says it is the wrong cartridge. They can't get it to accept any ink. 24hour lab printer	Add Attachment