Service Request Ticket - # 54134

Service Request Information

CONTACT Name Crier, Kolis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2014 12:30 PM
Department University Computing Solutions Phone 88066
Location Email crierk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140001[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PG
Serial No. D25N10AVF8JC Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094736

Wired NIC 0C:4D:E9:A8:5A:DE


Wireless NIC 88:63:DF:95:3D:19


Bluetooth NIC 88:63:DF:95:3D:1A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 09, 2014 08:45 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 09, 2014 08:45 AM 
Made Kolis an administrative user.  Connected 
Timber, Prism, and Gemini via IP.  Connect H and I 
(ucs) drives and made them remap upon 
login/restart.

Let him know to contact us if he needs anything 
else loaded or needs any assistance.
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Lori Burgeson Jul 09, 2014 07:53 AM 
He does not need any additional software.  Emailed 
Kolis for availability
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Lori Burgeson Jul 09, 2014 06:38 AM 
Installed Sophos.  Installed Xerox Phaser 8560 
drivers to connect to Timber.  Installed Xerox 
Phaser 8860 drivers to connect to Prism.  
Installed Konica Minolta Bizhub 554e driver to 
connect to Gemini.
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Megan Thibeault Jul 08, 2014 05:13 PM 
Task reassigned to Lori Burgeson.
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Megan Thibeault Jul 08, 2014 05:13 PM 
bound to the domain
added studenttechs to admin rights
no updates left for OS and Office

Ran out of time! Sorry!!
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Tricia Flaherty Jul 07, 2014 02:42 PM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Jul 07, 2014 02:42 PM 
This is for new hire gets Office 2011 for MAC and
VDI session for Windows with PL/SQL and printer in
ITC004, etc. ask Michael if he can think of
anything else that needs to go with this.  Second
display and adapter to go with it should arrive
later this week.
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Sarah Pettigrew Jul 07, 2014 12:30 PM 
NEW EQUIP SETUP: An iMac and SuperDriveneed to be setup and 
delivered to Kolis Crier in ITC 004. The WOU # is 20140001[Edit Inv]. The 
equipment is on the counter in ITC 008.
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