Went and added her as an admin, had her do something 
that required admin and it worked.

Called Heather, she said I should come around 1 PM.

****This is an email****
 I am new to the campus and I'm not sure if this
is the proper place for this
>>> request but here it goes. I am trying to get
'Avery Template' software on to
>>> my computer to be able to use. I know this
computer has it on it because my
>>> predecessor was using, but under my own log-in
I do not have access to it. I
>>> have tried to download and install it but
every time I do it comes up with
>>> an error and says that I have to admin rights
to remove this program and
>>> then it shuts done the install wizard.
>>>
>>> --
>>> Heather Gonzalez