Service Request Ticket - # 54148

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2014 12:08 PM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MMV44PDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094370; Filemaker Pro 13 from P0095676

Wired NIC 0C:4D:E9:A2:34:84


Wireless NIC 2C:BE:08:E6:F5:A8


Bluetooth NIC 2C:BE:08:E6:F5:A9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Jul 09, 2014 04:24 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Jul 09, 2014 04:24 PM 
He came to pick up his computer.  His wireless
works and we were able to log him in without the
ethernet.
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Vikas Sharma Jul 09, 2014 01:15 PM 
Task reassigned to Katie Halvorson.
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Vikas Sharma Jul 09, 2014 01:15 PM 
Lori helped me to connect with wifi. Updated to OS X 
10.9.4. Cisco installed. Everything works fine. I 
went to his office but he left for lunch. Katie has 
his mac-book. He needs to set up his mobile account.
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Katie Halvorson Jul 09, 2014 12:09 PM 
202-905-1406
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Katie Halvorson Jul 09, 2014 12:08 PM 
reinstall network drivers

Brought his computer by to try and get logged in
and wireless is not configured.
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