Service Request Ticket

Service Request Information

CONTACT	Name	Metzgar, Cori	Date	Jul 10, 2014 08:12 AM
	Department	Athletics	Phone	88312
	Location		Email	metzgarc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 10, 2014 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 10, 2014 08:43 AM	Went over and removed the machine from the domain,then put it back on under the same name.It works now and she was able to log on.	Add Attachment
Katie Halvorson	Jul 10, 2014 08:12 AM	When she tries to log onto her computer it says there is no trust relationship with the server for her to get on the computer. She is under the stadium in the office with the windows.	Add Attachment