Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Jul 10, 2014 11:11 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130363 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
	Serial No.	6Q02BY1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091904 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:A9:2E:70

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 28, 2014 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 28, 2014 09:18 AM	I check the system with one of Nathan staff, we try unplugging and plugging the USB cables and the sound stop. I will make some follow up if it occurred again.	Add Attachment
Dyl Karbia	Jul 10, 2014 01:21 PM	I was able to get hold of Gavin and give him administrative privilege on the smart station. He informed me that most professors complain to him about a beep sound during lectures. It sounds like plugging or unplugging a USB port into the system.	Add Attachment
Dyl Karbia	Jul 10, 2014 11:29 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 10, 2014 11:11 AM	APSC212 computer needs to have admin rights for him. He used to have them but no longer does. He needs to download a couple things for class but needs his admin rights back. The computer is also making a noise like the USB download driver noise when something has been plugged in. It happens on and off throughout the whole class period. He thinks maybe something isn't plugged in correctly.	Add Attachment