Service Request Ticket - # 54157

Service Request Information

CONTACT Name Carano, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2014 11:59 AM
Department Education & Leadership Phone 88675
Location Email caranoa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20091448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80222N7ATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359

Wired NIC C4:2C:03:02:92:6B


Wireless NIC D8:A2:5E:8D:6F:CA


Bluetooth NIC 58:B0:35:99:52:D5


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Oct 15, 2014 08:23 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 15, 2014 08:23 AM
In 007-updated inventory
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Tricia Flaherty Oct 14, 2014 05:06 PM
Task reassigned to Megan Eichler.
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Tricia Flaherty Oct 14, 2014 05:06 PM
They do not want to replace this hard drive so we
can keep as parts and/or PDR
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Tricia Flaherty Jul 14, 2014 04:30 PM
****This is an email****
Andrea,

We had talked with you on Friday about how the
laptop you had been using appears to have a bad
hard drive.  We had discussed how it was not a
generally funded station and thus was not eligible
for replacement.   Here is a few options for the
laptop W#20091448[Edit Inv] that was purchased for Bilingual
Teacher Initiative(DOE965) to keep it a usable
laptop.  The cost of any fix or upgrade would need
to be funded by your department or division in
some capacity as this laptop is out of warranty. 

Replace Hard Drive-

    Option #1 Solid State Hard Drive (faster drive
more dependable, especially in laptops that have
jarring movement):
    Crucial M500 240GB 2.5-inch Internal SSD  Part
number: CT3804598  Cost $111.01
        240GB SATA 6Gbps 2.5" Internal SSD ¿ 500
MB/s Read / 250 MB/s Write  upgrade for Apple
MacBook Pro (13-inch, Mid 2009) system.


    Option #2 standard Hard drive:
    Seagate Momentus Thin HDD 500 GB SATA-300 part
#:ST500LT012   cost $53.99
        2.5" (7mm) ¿ Serial ATA-300 ¿ 5400 rpm ¿
300 MBps upgrade for Apple MacBook Pro (13-inch,
Mid 2009) system.



Other possible upgrade that could help general
performance: RAM-max is 8GB and currently has
4GB(2X2GB)  cost $91.99
Crucial 8GB Kit (4GBx2) DDR3 PC3-8500 Unbuffered
NON-ECC 1.35V 512Meg x 64part #:CT3309352

Let us know how the department would like use to
proceed with this hardware or if it needs to be
taken out of service and recycled.
Tricia Flaherty
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Megan Thibeault Jul 11, 2014 04:30 PM
Task reassigned to Tricia Flaherty.
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Lori Burgeson Jul 10, 2014 02:58 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 10, 2014 02:58 PM
Hard Drive failure.  Left her a voicemail to call me 
back
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Miles Rakestraw Jul 10, 2014 01:14 PM
Computer is incredibly slow.  We will probably
have to re-image the machine.  I called Andrea and
left a VM to try and get more information about
what she updated, also if she has any work saved
locally. 
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Miles Rakestraw Jul 10, 2014 12:59 PM
Task reassigned to Miles Rakestraw.
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Katie Halvorson Jul 10, 2014 11:59 AM
Computer had an update so she ran the update and
when the computer turned back on, the screen stays
blank.  She can get to the part where she enters
in username and password but it just black outs
every time.  She brought it here and we tried a
wired connection and it does the same thing.  The
computer was also very slow to respond.

She can't ever get onto her profile.  She left the
computer up here at SRD.
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