Service Request Ticket - # 54158

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2014 12:38 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130726[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:11

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 11, 2014 02:47 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dale Goodell Jul 11, 2014 02:38 PM 
Task reassigned to Dale Goodell.
 Add Attachment
Babatunde Idahor Jul 11, 2014 08:34 AM 
Ready for Lori and Megan.
 Add Attachment
Babatunde Idahor Jul 11, 2014 08:31 AM 
Task reassigned to UCS Tech.
 Add Attachment
Babatunde Idahor Jul 11, 2014 08:29 AM 
PC is set-up and ready to be delivered to the 
user.GFA checklist completed.Equipment is placed 
on the shelf across the restroom in ITC 009.

Imaged: yes
Machine name - W20130726
Domain joined - yes
admin users - studenttechs
windows activated - yes
Sophos - yes
Extra software - none
Software updates - yes
Browsers tested - yes
DNS set - yes
Windows update -yes
Add Attachment
Babatunde Idahor Jul 11, 2014 08:15 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Lori Burgeson Jul 10, 2014 02:23 PM 
****This is an email****
Hi Tina,

Thanks for getting back to me so quickly!  We will 
get started in preparing your machine and get back 
to you once we are ready to deliver and set it up.

Lori
 Add Attachment
Lori Burgeson Jul 10, 2014 02:22 PM 
****This is an email****
Lori,

The specific software that I have had on my 
computer have been the Filemaker program but that 
is getting moved over to the new Study Abroad 
computers. I also had Photo Shop but I no longer 
use that so don't need it. I can't think of 
anything else that I have other than the "regular" 
software. 

Tina
 Add Attachment
Lori Burgeson Jul 10, 2014 01:18 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Lori Burgeson Jul 10, 2014 01:18 PM 
****This is an email****
Hi Tina,

We have a ticket to replace your current machine 
with a GFA.  Do you have any specialty software 
(other than Microsoft Office) that we need to make 
sure to install on this new computer?

Also, please make sure to transfer any locally 
saved files that might be on your C drive or 
desktop to your H drive or another network drive.  
After hearing back from you on any specialty 
software that you might have licenses for, we will 
go ahead and start preparing your machine.

Thanks!
Lori
 Add Attachment
Babatunde Idahor Jul 10, 2014 01:16 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Sarah Pettigrew Jul 10, 2014 12:38 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Tina Palmer in APSC 401. The WOU # of the new computer is 
20130726[Edit Inv] and the new monitor is 20130766[Edit Inv]. The WOU # of the old computer 
is 20090299[Edit Inv] and the old monitor is 20090323[Edit Inv]. 
Please bring the old computer back to Tricia in ITC 009. 
The new equipment is on the GFA shelf in the hallway.
 Add Attachment