Service Request Ticket - # 54161

Service Request Information

CONTACT Name Thompson, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2014 04:35 PM
Department College of Education Phone 88828
Location Email thompss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130730[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35B1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,FileMaker Pro 13

Wired NIC 34:17:EB:99:CF:7E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 17, 2014 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Sarah Pettigrew Jul 15, 2014 04:02 PM 
NEW EQUIP SETUP: (GFA)  A Dell computer and monitor need to be setup 
and delivered to Sue Thompson in ED 201D. The WOU # of the new 
computer is 20130730[Edit Inv] and the new monitor is 20130770[Edit Inv]. The old 
computer is 20091022[Edit Inv] and the old monitor is 20091062[Edit Inv]. The new 
equipment is on the GFA shelf in the hallway.
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Sarah Pettigrew Jul 15, 2014 03:47 PM 
Sue Thompson would like to switch from this laptop back to a 
desktop station.
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Megan Thibeault Jul 14, 2014 11:59 AM 
Task reassigned to Dale Goodell.
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Megan Thibeault Jul 14, 2014 11:59 AM 
Dale this machine is ready to be delivered to Sue.
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Vikas Sharma Jul 11, 2014 10:28 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Jul 11, 2014 10:28 AM 
Ready for megan or lori
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Vikas Sharma Jul 11, 2014 10:28 AM 
PC is set-up and ready to be delivered to the 
user.GFA checklist completed.Equipment is placed 
on the shelf across the restroom in ITC 009.

Imaged: yes
Machine name - W20121247
Domain joined - yes
admin users - studenttechs and sue thompson
windows activated - yes
Sophos - yes
Extra software - none
Software updates - yes
Browsers tested - yes
DNS set - yes
Windows update -yes
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Vikas Sharma Jul 11, 2014 08:06 AM 
Task reassigned to Vikas Sharma.
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Sarah Pettigrew Jul 10, 2014 04:35 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered 
to Sue Thompson in ED 201D. The WOU # of the new laptop is 
20121247[Edit Inv]. The WOU # of the old computer is 20091022[Edit Inv]. She would 
like to keep her existing monitor WOU # 20091062[Edit Inv]. The new 
equipment is on the shelves across from the restroom in ITC 009.
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