Service Request Ticket - # 54162

Service Request Ticket - # 54162

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Jul 11, 2014 08:24 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20120291 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
	Serial No.	200SL704644	Location	Going to PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:80:64:A0:FF:5A

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Tracking

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 17, 2014 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 17, 2014 10:56 AM	Wyse box is working - I'm typing this from that Wyse box.	Add Attachment
Alexander Carlson	Jul 17, 2014 10:47 AM	ok, checking	Add Attachment
Lori Burgeson	Jul 17, 2014 10:45 AM	Task reassigned to Alexander Carlson.	Add Attachment
Lori Burgeson	Jul 17, 2014 10:45 AM	Alex, please check to see if this machine is able to be logged into now.	Add Attachment
Alexander Carlson	Jul 11, 2014 09:00 AM	Task reassigned to Lori Burgeson.	Add Attachment
Alexander Carlson	Jul 11, 2014 09:00 AM	Was told to reassign task to Lori.	Add Attachment
Alexander Carlson	Jul 11, 2014 08:58 AM	Went over - device has the error: "Failed to connect. The server provided a certificate that is invalid. See below for details: The supplied certificate is not rooted in the device's local certificate store." Swapping cables did not help - had to leave because they started doing a placement test at 9, but only one machine is down and they didn't have maximum people so it was fine. WYSE box is number 20120291	Add Attachment
Alexander Carlson	Jul 11, 2014 08:33 AM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Jul 11, 2014 08:33 AM	going to check it out	Add Attachment
Alyssa Little	Jul 11, 2014 08:24 AM	One of the Wyse clients is saying that it can not connect to the network. They have a math placement test and need to computers up an running. The room is available from now-8:50am and after 11:30am	Add Attachment