Service Request Ticket - # 54171

Service Request Ticket - # 54171

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Service Request Information

CONTACT	Name	Swart, Emily	Date	Jul 11, 2014 02:48 PM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	swarte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20131033 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL142537	Location	PDR Broken
	Model	P8860/DN	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: Was replaced with WOU#20150421	Ink/Toner Refill
	Wired NIC	9C:93:4E:4D:97:83

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Tracking

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 11, 2014 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 11, 2014 03:47 PM	Went over and tested. It prints in color now and very nicely.	Add Attachment
Megan Thibeault	Jul 11, 2014 03:38 PM	Task reassigned to Alexander Carlson.	Add Attachment
Megan Thibeault	Jul 11, 2014 03:38 PM	Alexander please have them test this out. Don't worry about the ad-wolf (this is just the port name that was setup a long time ago) part- they should connect like they are \\krusty\UA-WOLF	Add Attachment
Alexander Carlson	Jul 11, 2014 03:34 PM	Task reassigned to Megan Eichler.	Add Attachment
Alexander Carlson	Jul 11, 2014 03:34 PM	Giving task to Megan	Add Attachment
Alexander Carlson	Jul 11, 2014 03:31 PM	Went over there and checked the printer and the computers trying to print to it. The printer does not print in color and there is no option to do so. I printed a config page, and the config page had color on it, so it must be a network issue. The config page says the printer's name is ad- wolf.wou.edu but the computers still connect to ua-wolf and it prints from that. Config page is on Alexander's desk.	Add Attachment
Alexander Carlson	Jul 11, 2014 03:01 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alyssa Little	Jul 11, 2014 02:48 PM	Network name UA-Wolf **This is an email** Hello! Our color printer downstairs is only printing black and white, was wondering if someone could come look at it, preferably Monday morning :) Thanks!	Add Attachment