Service Request Ticket - # 54175

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2014 04:58 PM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130728[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35M2M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35M2M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; [Transferred from W#20091292 Adobe Design Prem CS5 WIN P0077403, MS Visio Pro 2010 license from P0080006, FileMaker Pro 11 from P0082550] TRANSFERRED:Articulate Storyline 2 bundle from VISA2015004699 from W#20110871 11-1-2017 for Amy Munger;

Wired NIC 34:17:EB:9A:7E:EE

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 22, 2014 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 17, 2014 08:06 AM 
Task reassigned to Dale Goodell.
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Miles Rakestraw Jul 16, 2014 11:22 AM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jul 16, 2014 11:22 AM 
Laptop is ready for distribution.
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Miles Rakestraw Jul 15, 2014 11:12 AM 
PC has been added to AD
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Miles Rakestraw Jul 15, 2014 10:44 AM 
Task reassigned to New Equip. Setup.
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Miles Rakestraw Jul 15, 2014 10:44 AM 
Brian Sly-Haley's e-mail is not haleyb@wou.edu it
is slyhaleyb@wou.edu
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Miles Rakestraw Jul 15, 2014 10:43 AM 
W#20130728[Edit Inv] has been imaged.
Domain - joined
Admin - studenttechs, slyhaleyb
Windows - activated, up to date
Sophos - installed
Addition Software - Adobe Design Pre CS5, MS Visio
Pro 2010, FileMaker Pro 11
Updates - Done
Power Options - set
DNS - set

PC is ready to be added to AD and delivered to
customer.
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Miles Rakestraw Jul 14, 2014 03:24 PM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Jul 14, 2014 02:26 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 14, 2014 02:26 PM 
Software Transferred from W#20091292[Edit Inv] 
Adobe Design Prem CS5 WIN P0077403, 
T:\Adobe Creative Suite\Adobe CS5
Suites\AdobeDesignPremCS5WIN
MS Visio Pro 2010 license from P0080006,
T:\Visio\VisioPro2010  
FileMaker Pro 11 from P0082550
T:\FileMaker\FileMaker Pro\Filemaker Pro 11
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Sarah Pettigrew Jul 11, 2014 04:58 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Brian Haley in ITC 205C. The WOU # of the 
new computer is 20130728[Edit Inv] and the new monitor is 20130768[Edit Inv]. The 
WOU # of the old computer is 20091292[Edit Inv] and the old monitors are 
20080335[Edit Inv] and 20091366[Edit Inv]. The new equipment is on the GFA shelf 
in the hallway.
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