Service Request Ticket - # 54176

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2014 05:02 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130727[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35N3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35N3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918;[TRANSFERRED from W#20090309 Adobe Acrobat Pro 9 WIN from P0073730, Adobe Dreamweaver CS5 WIN from P0079180, FileMaker Pro 11 from P0082550 10-2108; [TRANSFERRED to W#20180333 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]

Wired NIC 34:17:EB:9A:D9:8F

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 24, 2014 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Jul 15, 2014 02:20 PM 
Machine is ready to be delivered.
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Alexander Carlson Jul 15, 2014 02:19 PM 
Task reassigned to Dale Goodell.
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Alexander Carlson Jul 15, 2014 02:19 PM 
Was told to assign to Dale
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Alexander Carlson Jul 15, 2014 02:16 PM 
Task reassigned to New Equip. Setup.
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Alexander Carlson Jul 15, 2014 02:16 PM 
Machine is ready to be delivered, put back on the 
GFA shelf.
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Alexander Carlson Jul 15, 2014 09:38 AM 
Setting up the machine - issues with adobe servers 
right now
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Alexander Carlson Jul 14, 2014 02:49 PM 
Imaging with OOBEStaff
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Alexander Carlson Jul 14, 2014 02:35 PM 
Task reassigned to Alexander Carlson.
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Tricia Flaherty Jul 14, 2014 02:17 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 14, 2014 02:17 PM 
Software to be TRANSFERRED from W#20090309:
Adobe Acrobat Pro 9 WIN from P0073730
T:\Adobe Acrobat\Acrobat 9 Pro
Adobe Dreamweaver CS5 WIN from P0079180
T:\Adobe Dreamweaver\DreamweaverCS5\DreamweaverCS5_WIN
FileMaker Pro 11 from P0082550 
T:\FileMaker\FileMaker Pro\Filemaker Pro 11
Adobe Design Prem CS5.5 WIN from
P0083671(transferred from W#20070162[Edit Inv] 6-2012 SR47648)]
I will put disk media copy with box
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Sarah Pettigrew Jul 11, 2014 05:02 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Jennifer Keen in ITC 204B. The WOU # of the 
new computer is 20130727[Edit Inv] and the new monitor is 20130767[Edit Inv]. The 
WOU # of the old computer is 20090309[Edit Inv] and the old monitor is 
unknown. The new equipment is on the GFA shelf in the hallway.
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