Service Request Ticket - # 54180

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2014 10:41 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HFHYBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFHYBK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3 upgrade to Windows 7 Pro from P0092061 10-2013, MS Office Pro Plus 2007 from P0071641; Adobe Captivate 10 (2017 release) P0105529 OCT2017 SR#65369;

Wired NIC 00:24:E8:32:2D:7B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 14, 2014 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 14, 2014 11:00 AM 
Check the problem the user was encountering with
the USB mouse not working. I realize the problem
was a faulty mouse.
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Dyl Karbia Jul 14, 2014 10:44 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 14, 2014 10:41 AM 
He has tried multiple mice in different ports and
it is not responding.  I had him try a different
USB jump drive and it isn't seeing anything
either.  Nothing he puts in is working.  

He is around all day and would like someone ASAP
because he has a grant that is due at the end of
the day.
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